Who We Are

Customize LLC operates the website customize.sbs, a dedicated platform for customizable pet supplies—including toys (balls, plush toys, dental chews), daily essentials (food bowls, pet beds, litter boxes), apparel (clothes, collars, harnesses), and travel gear (pet backpacks, car seats). Our physical address is 8322 Westminster Blvd Apt 11, Westminster, CA 92683, USA.

Comments

When you leave a comment on our site, we collect the information you provide in the comment form (e.g., name, email address, optional website link) along with your IP address and browser user agent string. This data helps us detect and prevent spam.
An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you use this platform. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your Gravatar profile picture (if linked to your email) will be visible to the public alongside your comment.

Media

If you upload images to customize.sbs (e.g., photos of your pet with our products), please avoid uploading images that include embedded location data (EXIF GPS). Visitors to our website can download and extract any location information stored in such images.

Cookies

Our site uses cookies to enhance your experience, with specific purposes outlined below:
  • Comment Cookies: If you leave a comment, you may opt to save your name, email address, and website in cookies. These cookies simplify future comments by auto-filling your details and expire after 1 year.
  • Temporary Login Check Cookie: When you visit our login page, a temporary cookie is set to verify if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
  • Login & Display Cookies: Upon logging in, we set cookies to save your login credentials (valid for 2 days) and screen display preferences (valid for 1 year). Selecting “Remember Me” extends login cookies to 2 weeks. Logging out removes these login cookies.
  • Editing Cookies: If you edit or publish content (e.g., a pet product review), an additional cookie is saved to track the post ID of the content you edited. This cookie contains no personal data and expires after 1 day.

Embedded Content from Other Websites

Articles or product pages on customize.sbs may include embedded content (e.g., pet product demonstration videos, third-party pet care articles, or social media posts). This embedded content behaves identically to visiting the original website—third-party sites may collect data about you, use their own cookies, embed additional tracking tools, and monitor your interaction with the content (especially if you’re logged into their platform).

Who We Share Your Data With

If you request a password reset for your customize.sbs account, your IP address will be included in the password reset email. This helps us verify the request’s legitimacy and prevent unauthorized access to your account.

How Long We Retain Your Data

  • Comments & Metadata: Comments you leave, along with their associated metadata (e.g., timestamp, IP address), are retained indefinitely. This allows us to automatically approve follow-up comments instead of holding them in a moderation queue.
  • Registered User Data: If you create an account on our site, we store the personal information you provide (e.g., name, email, shipping address) in your user profile. You can view, edit, or delete this information at any time (except your username, which cannot be changed). Our website administrators may also access or edit this data to provide support or resolve issues.

What Rights You Have Over Your Data

If you have an account on customize.sbs or have left comments, you may:
  1. Request an exported file of all personal data we hold about you (including data you provided, such as your name, email, or order history).
  2. Request that we erase any personal data we hold about you—with the exception of data we are legally required to retain for administrative, compliance, or security purposes (e.g., order records for tax or fraud prevention).

Where Your Data is Sent

Visitor comments on our site may be checked through an automated spam detection service to filter out malicious or irrelevant content. This service may process comment data temporarily but does not store your personal information long-term.
For questions about this Privacy Policy or your data, contact us at pet@customize.sbs